Warranty of goods

Warranties

Your new Installation from Chester Gates and Barriers comes with peace of mind.

When you take delivery of your new installation, you receive a comprehensive warranty to ensure you enjoy your new installation.

A new installation represents an investment in your property, and you should undertake a quality check in natural daylight, not direct sunlight, whilst standing at 3 meters from the face of any panels installed, to view the overall appearance. The gate is acceptable, if, considering the facts below*, none of the following are readily visible on the face of any panels:

✓ Marks or distortions associated with the manufacturing process.

✓ Minor indentations, marks, or scuffs on the surface.

✓ Paint or blemishes

✓ Stain peeling, bleaching, or fading (the end user is responsible for the upkeep of the stain if and when it is needed NOT to any set period or warranty period)

✓ Natural wood grain cracks, splits, or knots

Our warranty protects you for 12 months from the moment of delivery, so if any part of your installation requires repair or replacement during this period, as a result of a manufacturing defect, the work will be done free of charge by ourselves.

There are also separate warranties to cover paintwork, corrosion, repaired or replaced parts and premature wear and tear.

What’s covered?

Effects of cancellation:

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We will withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. If you suspect that your item is faulty, please call us on 01244 815601 as you may be entitled to a repair or replacement. You will need to arrange sending the item back to us (at your expense) for testing before a decision is made.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If a handling fee is charged by our suppliers for return of goods, then you, the customer, will be eligible for this cost.

Return to Base Warranty (RTBW) for Gate Automation.

This covers the repair or replacement of any parts found to be defective due to manufacturing errors for 12 months. Repairs will be carried out by ourselves or an authorized 3rd party. 

RTBW means the costs to remove potential faulty items will be charged for and the goods sent back to the manufacturer for inspection.  The results of inspection will determine if the client shall have a free replacement, or, if  the item has been damaged due to lack of maintenance, care, or by force, the client shall have to pay for the repair or replacement including any installation and removal costs by Chester Gates and Barriers.

Advanced replacements: If a client chooses to have a direct advanced replacement, the costs of the parts will be charged in full, and in advance. Once the original parts have been returned to the manufacturer for testing, and been confirmed faulty, then a refund will be given in full for the advanced replacement parts. This is for the client to confirm, or they can use the RTBW and wait for the results of inspection at lower costs.

Warranty goods are return to base. If an item is considered as warranty it is returned to us for inspection, we retain the right to repair the goods if possible, or return the goods to the manufacturer for further investigation.

 All genuine warranty cases will be dealt with swiftly and replacements sent out at no extra cost. (subject to inspection findings)

Warranty covers the repair and cost of replacement parts only, we do not accept claims for compensation, travelling or fitting costs. Chester Gates and Barriers are agents for various manufacturers any additional claims must be made directly to the manufacturer.

Warranty issues must be brought to our attention by phone, email or letter. We cannot accept requests made by sms / text message.

Parts Warranty

We only use original replacement parts for warranty repairs. These parts meet our stringent quality and safety standards.

Paint Warranty

We also cover the paintwork against corrosion and defective work. If a problem is found, we’ll repair it free of charge, subject to approval under the manufacturer’s warranty.

Corrosion Protection Warranty

Your bodywork is covered against perforation by rust, depending on your Product manufacturer. However, surface rusting caused by scratches, abrasive or insufficient cleaning, isn’t covered.

Wear and tear

Items that are subject to wear and tear are divided into two categories, namely those specified for replacement or adjustment during scheduled maintenance and those that require replacement or adjustment dependent upon conditions of use.
Scheduled maintenance items

The parts listed below have a limited-service life and are either replaced or adjusted during scheduled maintenance operations. These parts are covered by the Base Warranty up to the first point at which replacement or adjustment becomes due.

• Drive belts

• Operators

• Safety items such as Optical sensors, magnetic switches etc.

Wear and tear items

The items listed below have either a limited-service life or are subject to damage. However, these items are covered by the Base Warranty for up to one year:

• Runner and rollers

• Hinges

• Motorized operators

• Sealing Gaskets

• Adjustments, including but not limited to hinged adjustments, tightening, geometry adjustments and force adjustments are covered up to 1 months, from the date of installation.

Note: Friction related components are not covered when replacement is due to wear and tear, but they are covered against manufacturing defects for the duration of the Base Warranty.

Exclusions

While our warranties are comprehensive, there are some things we don’t cover.

We are not responsible for any repair or replacement that is required as a direct result of:

• Damage caused by neglect, flooding, accident, or any other improper use.

• Operator reset due to power failure/ interruption.

• Normal wear and tear.

• Batteries and lamps.

• Failure to properly maintain the product in accordance with manufacturer’s maintenance schedules and service instructions.

• Failure to properly maintain paint and bodywork by regular cleaning in accordance with manufacturer’s instructions.

• Unauthorized modifications of the installation or its components.

• Failure to rectify on a timely basis any paint or corrosion damage identified.

• Factors beyond our control, such as: airborne contamination, fire, Salts, Alkaline solutions, acids, storm damage, stone chips, scratches or the use of unsuitable cleaning agents.

• Repairs using methods that have not been approved by us or the Manufacturer.

• Failure to use genuine branded parts and fluids or, parts and fluids that match the quality of genuine original branded parts and fluids.

• Repairs by non-qualified persons.

• Removal of the product ID which may make the items unidentifiable.

Repairs covered by Warranties can be performed only by us except in case of emergency.

Extended Warranties

At the end of our 12 month warranty period, you can extend this for gate automation for another 24 months based on a service contract every 12 months. This extended warranty covers the cost further for faulty products, however, there will be repair charges to cover travel and repair works. Please contact us every 12 months for a gate service to ensure your gates and motors run efficiently and remain reliable.